Privacy Policy

How silvorianeth protects and manages your personal information

Information We Collect

At silvorianeth, we collect various types of information to provide you with our financial scenario modeling services. This includes personal details you provide when creating an account, such as your name, email address, phone number, and business information. We also gather technical data about how you use our platform, including IP addresses, browser types, and interaction patterns with our modeling tools.

Important: We never collect sensitive financial data like bank account numbers or credit card details through our modeling platform. All scenario calculations are performed using anonymized data inputs you provide.

  • Personal identification information (name, email, phone number)
  • Business and professional information for modeling purposes
  • Technical data including device information and usage patterns
  • Communication records when you contact our support team
  • Cookies and tracking data to improve your user experience

How We Use Your Information

Your information enables us to deliver personalized financial modeling services and continuously improve our platform. We use your data to create custom scenario analyses, provide technical support, and send relevant updates about new features or modeling capabilities that might benefit your financial planning.

Purpose Data Used Legal Basis
Service Delivery Account details, usage data Contract performance
Customer Support Contact information, issue history Legitimate interest
Platform Improvement Anonymized usage patterns Legitimate interest
Marketing Communications Email address, preferences Consent

We also conduct research and development using aggregated, anonymous data to enhance our modeling algorithms. This helps us provide more accurate financial scenarios and better serve our Australian business community. You can opt out of marketing communications at any time through your account settings.

Data Sharing and Third Parties

silvorianeth takes a careful approach to data sharing. We work with select service providers who help us deliver our platform, including cloud hosting services, email delivery systems, and analytics tools. These partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.

We never sell your personal information to third parties. In some cases, we may share anonymized, aggregated data with industry research organizations to contribute to broader financial modeling studies, but this data cannot be traced back to individual users.

  • Cloud service providers for secure data storage and processing
  • Email service providers for platform communications
  • Analytics providers to understand platform usage patterns
  • Legal compliance when required by Australian law
  • Business transfers in case of merger or acquisition

Your Privacy Rights

Under Australian Privacy Principles and international privacy laws, you have significant control over your personal information. You can access, correct, or delete your data at any time through your account dashboard or by contacting our privacy team directly.

If you believe we've processed your information incorrectly, you have the right to lodge a complaint with the Office of the Australian Information Commissioner. However, we encourage you to contact us first so we can address your concerns directly and promptly.

Data Portability: You can request a copy of all your data in a structured, machine-readable format. This includes your modeling history, account settings, and any other information we hold about you.

  • Access your personal data and modeling history
  • Correct inaccurate or outdated information
  • Delete your account and associated data
  • Restrict processing for specific purposes
  • Object to marketing communications
  • Request data portability to another service

Data Security and Retention

We employ enterprise-grade security measures to protect your information, including encryption at rest and in transit, regular security audits, and access controls that limit data access to authorized personnel only. Our servers are hosted in secure Australian data centers that comply with industry standards.

We retain your personal data only as long as necessary to provide our services or as required by Australian law. Account information is typically kept for seven years after account closure for compliance purposes, though you can request earlier deletion in most circumstances.

Data Type Retention Period Purpose
Account Information 7 years after closure Legal compliance
Modeling Data 3 years after last use Service provision
Support Communications 2 years Issue resolution
Marketing Preferences Until withdrawal Consent management

Cookies and Tracking

silvorianeth uses cookies and similar technologies to enhance your experience on our platform. Essential cookies are necessary for basic functionality like maintaining your login session and remembering your modeling preferences. Analytics cookies help us understand how users interact with our tools so we can make improvements.

You can manage your cookie preferences through your browser settings or our cookie consent tool. However, disabling certain cookies may affect some platform functionality. We don't use cookies for advertising or tracking across other websites.

  • Essential cookies for platform functionality and security
  • Analytics cookies to improve user experience
  • Preference cookies to remember your settings
  • Session cookies that expire when you close your browser

Updates and Changes

We review and update this privacy policy regularly to reflect changes in our services, technology, or legal requirements. When we make significant changes, we'll notify you through email and display a prominent notice on our platform at least 30 days before the changes take effect.

Minor updates, such as clarifications or contact information changes, may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you don't agree with updated terms, you can close your account before the changes take effect. Continued use of our platform after the effective date constitutes acceptance of the revised policy.

Privacy Questions?

For any privacy-related inquiries, data requests, or concerns about how we handle your information, please contact our privacy team at:
Email: info@silvorianeth.sbs
Phone: +61413638707
Address: 4/70 Market St, Wollongong NSW 2500, Australia

This privacy policy is effective from January 15, 2025